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SeeClickFix
Tools to help Communities help Themselves!

Extrait de l'article :
Empowering citizens to improve their communities, SeeClickFix functions as a hub for residents to report and track non-emergency issues, with the aim of having them resolved by local government and neighbourhood groups.

The Connecticut-based venture was inspired in part by UK enterprise FixMyStreet, which we covered in 2007, when it was known as Neighbourhood Fix-It. SeeClickFix expands the model on several fronts. The free problem reporting service benefits from enhanced mobile accessibility in the form of an iPhone app, Twitter and a US toll-free number, helping people to report concerns while on the go.

SeeClickFix will match reported problems with potential 'fixers'—users or groups who have signed up to receive updates—according to their location or keyword relevancy. Interested local media and bloggers are also encouraged to syndicate these feeds (which are available in a variety of formats), and to stimulate community engagement by adding Google Maps-based widgets to their own websites. And adding an extra level of interactivity, users can show their support for causes by voting, commenting and sharing.

SeeClickFix is currently focusing on select US cities, but was created with global expansion in mind. Its founders hope to maintain the sustainability of their enterprise by way of a paid premium service for local authorities, which offers extra tools for tracking issues and viewing data. SeeClickFix is also enlisting volunteers—SideClicks—to act as ambassadors for the service in their local area.

Website: SeeClickFix
Contact: team@seeclickfix.com

SeeClickFix works by exploiting three basic principles:

Empowerment. SeeClickFix allows anyone to report and track non-emergency issues anywhere in the world via the internet. This empowers citizens, community groups, media organizations and governments to take care of and improve their neighborhoods.
Efficiency. Two heads are better than one and 300 heads are better than two. In computer terminology, distributed sensing is particularly powerful at recognizing patterns, such as those that gradually take shape on a street. Besides, the government can't be in all places at all times. We make it easy and fun for everyone to see, click and fix.
Engagement. Citizens who take the time to report even minor issues and see them fixed are likely to get more engaged in their local communities. It's called a self-reinforcing loop. This also makes people happy and everyone benefits from that.